Resmark

Reservation and Marketing Solutions

Website: http://www.resmarksystems.com

About Resmark Systems

Founded in 2005, Resmark Systems offers comprehensive tour operator software created by tour operators who intimately understand the industry.  Resmark Systems provides online booking software and database automation for activity, lodging and rental services from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion. 

Who uses it?

Tour operators of all types including rafting, biking, fishing, zipline, horseback, sailing, diving, whale watching, lessons, events and more. Travel companies using Resmark range in size from 1 to 50+ users. Check out some of the tour reservation system reviews from Resmark clients.

Why you need it?

Resmark will help increase revenue and save labor costs at the same time. Resmark makes life easier for business owners and reservation staff, leading to happier employees and more satisfied customers.

Why Resmark Users Are so Successful

  • Proven Cost Savings

Tour operators that use Resmark's Tour Booking Software report saving thousands of dollars on marketing.  These same operators are saving time and labor with the significant benefit of offering real-time online reservations.  Many Resmark users currently get over one-third of their reservations online!

  • Better Decisions

Get comprehensive tracking and reporting through the same reporting platform used by companies such as AT&T, Visa and BMW. You'll make better marketing and budgeting decisions, helping you spend each dollar where it really counts.

  • Increased Distribution

Resmark's Tour Booking Software makes it easy for you to sell tours from other companies and even easier for other travel and tour operators to sell your trips.  You'll quickly discover how Resmark can create powerful partnerships and increase sales.

  • Secure & Accessible Data

With Resmark's Tour Booking Software, you'll access your reservations, reports and data from anywhere with 99.9% uptime. Securely process payments according to PCI compliance standards and maintain data backups on a consistent basis.

  • Unparalleled Lead Conversion

Companies who have upgraded to Resmark convert 50 to 200% more leads than prior to using the system. Discover how Resmark's powerful marketing component could potentially pay for the system many times over!

  • Consistent and Reliable Support

Get answers fast with responsive phone, email and online support. Nothing is as critical to your business as the system that powers your sales, payments, and operations. Reliable support is essential and Resmark provides it.

Resmark Tour Management & Booking Software Features

  • Online Reservations » Save Time

Resmark Tour Management Software provides an intuitive online reservation interface so your customers can easily book your tours, lodging or rentals. Ensuring that your inventory is online with real-time availability is crucial to your success.  Customers today expect the convenience of online reservations. You'll not only be able to offer great service, but you'll also save time and labor costs. Current Resmark users get up to 40% of their reservations online!

  • Back Office Reservations » Get Flexibility

Resmark Systems Tour Management Software provides all the tools you need so you can efficiently make reservations on the phone or in person. You'll reduce training time and increase sales with Resmark Systems' user-friendly, feature-rich reservations interface.

  • Networking » Increase Sales

Collaboration both online and off-line with related tour and hospitality businesses is of ever-increasing importance in your marketing efforts.  Whether you collaborate directly with travel agencies, hotels, or any travel-related company, referral-based business is critical to growing your bottom line.  Resmark Systems' Tour Management Software offers the tools to make agency referrals, direct bookings and third-party tours or services an integral part of your business model.

  • Automated Marketing & Email » Increase Conversions

Today more than ever, there is so much competing for your customers’ time and money.  You need a way to generate more leads, convert leads at a higher rate, and reach out to past guests in an effective and efficient manner.  Resmark Tour Management Software provides not only your reservation solution, but also a powerful marketing component including email automation to help you reach your business goals.

  • Accounting & Finance » Make Better Decisions

As all your efforts in marketing, sales, and operations come together in a successful business, it’s imperative that you have the right tools to effectively manage accounting and finance to make the right business decisions.   Resmark's Tour Management Software provides simple and efficient solutions to help you analyze cash flow and profitability, automatically communicate with customers regarding payments, and maintain flexibility while following standard accounting principles.

  • Operations & Logistics » Increase Efficiency

Just as important as the need to increase sales of your products and services is your ability to provide the highest levels of service in your operations and inventory management. Resmark Systems' Tour Managment Software offers tools to help your operation run smoothly and to help exceed the expectations of your guests.

See: http://www.resmarksystems.com/features/

Some Companies That Use Resmark Systems

Sandals & Beaches Resorts | Caribbean
West Coast Aquatic Safaris | Tofino, BC
Glacier Guides | Montana
Cascade Raft & Kayak | Idaho
Big Creek Expeditions | Tennessee
Nantahala Outdoor Center | North Carolina
Western River Expeditions | Utah
Long Point Eco Adventures | Ontario, Canada
Orange Torpedo Trips | Oregon
Zoar Outdoor | Massachusetts
Far Flung Outdoor Center | Texas
Moab Adventure Center | Utah
Grand Canyon Expeditions | Arizona
Mariah Wilderness Expeditions | California
… and more!

Industry Contact

Brandon Lake
This email address is being protected from spambots. You need JavaScript enabled to view it.
888.737.6275

Follow Resmark Systems

Blog: http://www.resmarksystems.com/blog/
Twitter: https://twitter.com/resmarksystems
LinkedIn: http://www.linkedin.com/company/resmark-systems
Facebook: http://www.facebook.com/ResmarkSystems

Media Contact

Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.
Dave Wiggins: 303.554.8821 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Organizations Asking Clients to Sign Personal Risk and Liability Waivers Assisted with New Digital WaiverSign App

SALT LAKE CITY, UT, June 9, 2014 – People signing up for rafting, yoga and fitness activities and for virtually any group or brand-organized physical pursuit may be asked to sign a personal injury and liability waiver. 

In fact, whether or not a company asks customers to sign waivers is a good way up front to assess how responsible and professional an organization is, said Brandon Lake, founder of Resmark Systems (http://www.resmarksystems.com/) in Salt Lake City. 

But instead signing a piece of paper, today clients may be signing an on-line digital waiver form. It’s a new form and benefit of technology that’s gaining wide acceptance in the marketplace.

“Using technology to collect waivers is efficient and does away with the need to store boxes of paper forms,” added Lake. “What we’re experiencing is a surge of interest from businesses that are beginning to institute the formality of waivers thanks to the ease of the electronic process. Before this convenience they may have blown the waiver-collecting process off.”

Resmark Systems recently created and instituted WaiverSign, a digital assumption of risk and liability app. The app is designed for tour operators, yoga and martial arts studios, exercise facilities and many other businesses and venues. For more details please see http://www.waiversign.com/.

Developer Resmark Systems is the premier marketing and reservation software platform for tour operators in the adventure travel industry.

WaiverSign allows a company to create digital liability waivers, release forms and rental agreements that clients can read and sign online. This product has application for activity providers, equipment rental businesses and education facilities, among many others. WaiverSign’s benefits include legible waivers stored electronically, precluding boxes of archived, sometimes illegible waivers.

Washington, D.C., attorney Chun T. Wright, PLLC noted, “I think any business in outdoor recreation needs to have a waiver for a variety of reasons. This (digital process) is a much more efficient way of doing business. It precludes having to track down people to sign waivers and it obviates the need to have a filing system to store thousands upon thousands of waivers on paper. Anyone or any group whether formal or informal that organizes and takes people out for activities absolutely should be using waivers.” Wright helped guide the development of WaiverSign.

In Seattle, Mona McPhee of McPhee Law Office said that some 50 percent of her clients are tour operators.

“When I work with them, quite a bit of what I do relates to risk shifting, so we talk about waivers. Many of them don't collect waivers in the best manner possible.  I am aware of several technological solutions to that and WaiverSign is one of them,” McPhee said. “From what I understand of the product, it implements what I would recommend as best practices for my tour operators.”

In regard to legal standing, “It would be supported in every court that I’m aware of and is something I have recommended to my clients,” McPhee added.

About Resmark Systems

The premier marketing and reservation software platform for tour operators in the adventure travel industry was founded in 2005 in Salt Lake City, Utah. Resmark Systems offers comprehensive tour operator software created by tour operators with multiple years of experience.  Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.  For more information, visit http://www.resmarksystems.com/.

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Industry Contact:

BrandonLake

This email address is being protected from spambots. You need JavaScript enabled to view it.

888.737.6275

Media Contact:

Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 303.554.8821 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Website and portfolio of past releases: http://www.travelnewssource.com/

Follow Widness & Wiggins PR on Twitter: http://twitter.com/#!/BoulderDave

Helping Tour Operators Find Success, Resmark Systems Processes Over Five Million Personal Adventures

SALT LAKE CITY, UT, March 19, 2014 —“Since its inception, Resmark Systems software has processed over five million personal adventures for the tour and activity market,” says Chip Broyles, Business Development Manager.

Resmark Systems, comprehensive tour operator software was created by leading tour operators who continue to use the system today. Resmark is focused on helping businesses guide their guests through all five stages of travel: Inspiration, Booking, Anticipation, Experiencing and Sharing. Due to their client’s success with the software, Resmark has seen its client base grow substantially over the past year.

 “Resmark consistently attracts some of the best tour operators in the recreation industry. They are looking to Resmark to streamline business functionality and to elevate the customer booking experience through the use of mobile capabilities, automated emails and top-notch communications,” says Broyles.

Here’s a look at some of the company’s newest clients and why they chose Resmark Systems (http://www.resmarksystems.com/) over the competition:

Anacortes Kayak Tours http://www.anacorteskayaktours.com/ became a client in December 2013. For over 10 years, Erik Schorr, owner, has orchestrated family-friendly kayaking adventures and multi-day vacations to the most scenic destinations in the San Juan Islands of Washington State. Adventures depart from both Anacortes and Friday Harbor on San Juan Island, providing the widest selection of destination choices available in the archipelago. This company has been voted the #1 Eco-Adventure in the Northwest since 2010 and is currently rated the #1 Activity in Anacortes by Trip Advisor.

Schorr needed an online reservation system that could mimic an “automated office person” to handle subtle logistical nuances, doing more than just booking reservations and sending out emails.  A system needed to be able to generate rosters, send emails, track inventory and help to make sure that people were able to get on to the trips that would suit them best.

“We can now handle online inquiries, reservations, payment schedules and follow up emails, without needing to lift a finger. We pride ourselves on keeping in touch with our customers and spent an amazing amount of our time composing the automatic email correspondences. Now we will be free to use that saved time in other productive ways,” Schorr said, appreciative of how intuitive much of the Resmark system is. He also anticipates that during the high season the system will give his staff some much needed breathing time.

Brett Soberg signed up Eagle Wing Tours http://www.eaglewingtours.com/ in February 2014. He is co-owner of this company that has won multiple awards for environmental efforts including support for 1% For the Planet and becoming the first 100% carbon neutral whale watching company in Canada. True adventure and guaranteed whale sightings are the company’s forte.

He appreciates Resmark for its robust marketing and email components, its accounting and reporting abilities and the fact that because the system was built by tour operators, there’s a thorough understanding of the customers’ travel cycle and overall booking process. He hopes the system will help reduce labor, simplify accounting and reporting, and encourage more customer follow up.

The owners of Flying Pig Adventure Company http://www.flyingpigrafting.com/, Sandy and Steve Bierle, became a client in January 2014. They are the leadingexperts in Yellowstone whitewater rafting, fly fishing and horseback expeditions.

They needed a systemthat could handle the wide variety of products they sell: lodging, rafting, horseback riding, tours and fly fishing. They needed a system with online booking capability on their website, and they wanted reservation software that communicates automatically with prospective and current customers using emails customized to that customer's particular needs and interests.

“Our experience with Resmark has been great. The setting up of our system is the most time-intensive part of the process, but we had good support from our service reps at Resmark, said Steve BIerele. “They were able to troubleshoot issues as well as show us how to address these issues so that we could have the knowledge we need to correct them and to work independently going forward. Most importantly to us, we were made to feel like we can pick up the phone and call any time to ask a question or get help with a complication. They are very focused on our satisfaction as Resmark clients.”

About Resmark Systems - The premier marketing and reservation software platform for tour operators in the adventure travel industry was founded in 2005 in Salt Lake City, Utah. Resmark Systems offers comprehensive tour operator software created by tour operators with multiple years of experience.  Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.  For more information, visit http://www.resmarksystems.com/ or call 888.RESMARK (737.6275).

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Media Contact Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 303.554.8821 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Website and portfolio of past releases: http://www.travelnewssource.com/

Follow Widness & Wiggins PR on Twitter: http://twitter.com/#!/BoulderDave

Resmark Contact:

Chip Broyles, Business Development Manager / 888.737.6275

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

WaiverSign Announces New Digital Liability Waiver System

WaiverSign, Digital Waiver Signing Application, Eliminates Paper & Offers Huge Time Savings for Businesses

SALT LAKE CITY, UT, Oct. 28, 2013 – After months of meeting with businesses, attorneys, insurance companies, and the National Park Service, WaiverSign (http://www.waiversign.com/), a new digital waiver system, is now available to activity providers, physical fitness instructors and facilities, equipment rental businesses and education facilities, as well as many others.

WaiverSign allows companies to easily create and execute digital liability waivers, release forms and rental agreements that participants can read and sign online in advance of arrival at an activity, by using a desktop computer, tablet or phone.  In addition, participants can sign on location using a simple kiosk.

“Companies commonly use paper liability waivers or release forms for two reasons: for liability issues and to gather marketing information,” said Brandon Lake, founder of WaiverSign. “However, this often-illegible information gets stacked up in boxes for that rainy day when someone sits down to do data entry.  Not only is it time consuming to manually enter all the data (much of which can’t be read), companies miss an excellent marketing opportunity by not having the data in their database immediately before and after a participant’s experience.”

Because participants are emailed a copy of their signed document, businesses using WaiverSign have also reported an increase in participant emails gathered as well as accuracy of those email addresses.  “An additional benefit emailing the signed waiver,” says Lake, “is that it helps with the issue of a participant claiming that they never received a copy of the waiver and didn’t have time to fully read the waiver before their participation.” This is often a common defense with paper liability waivers.

Companies using WaiverSign’s electronic waiver system have reported huge savings in time and cost when compared to their previous paper processes.  They also love the fact that waivers are securely stored and backed up for the time they use the system and that they can be retrieved within seconds.

WaiverSign calculates that companies processing 8,000 waivers a year with WaiverSign will save more than $5,000 over paper waivers in time, labor and materials. 

The WaiverSign application is designed for tour and activity providers, yoga and martial arts studios, exercise facilities, tanning salons, trampoline and inflatable party and play areas, and any businesses and venue that requires liability release and/or assumption or risk documents. For more details please see http://www.waiversign.com/.

About WaiverSign

Founded in 2013, WaiverSign offers one of the most easy-to-use digital liability waivers and electronic liability release solutions available. An API (Application Programming Interface) allows other reservation and customer relationship databases to push and pull customer data directly to and from WaiverSign. This provides a simple and efficient way for collecting customer information in outside systems. For more information, visit http://www.waiversign.com.

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Media Contact:

Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 303.554.8821 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Website and portfolio of past releases: http://www.travelnewssource.com/

Follow Widness & Wiggins PR on Twitter: http://twitter.com/#!/BoulderDave

WaiverSign Contact:

Chip Broyles, Business Development Manager / 888.737.6275

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Resmark Systems Hires Adventure Industry Specialist Kate Tucker, to Head Marketing and Sales as Growth Continues

SALT LAKE CITY, UT, June 12, 2013 -- Resmark Systems, “Tour Operator Software Created by Tour Operators,” announced recently that Kate Tucker has joined the staff to focus on partnership development, Resmark’s affiliate program, business development, marketing and sales. 

She assumed the position of Director of Sales & Marketing on April 15, said Brandon Lake, Resmark Systems (http://www.resmarksystems.com/) founder. 

“Business has been strong and the outlook for the future is even better,” noted Lake. “We’ve experienced a nearly 300 percent increase in revenue since 2010 and we’ll look to Kate to help us continue this momentum and attract an even larger percentage of the expanding market.” 

Well known in the industry, she spent the past seven years as Marketing Director and Client Manager for AdventureFinder.com, a subsidiary of Orbitz Worlwide. Among her many accomplishments was designing and implementing comprehensive online marketing strategies for companies ranging from high-end luxury to start-up brands; transitioning GORPtravel.com from a commission-based sales site to a successful pay-per-click, pay-per-lead email and banner advertising site, AdventureFinder; and growing a consumer subscriber list to over 100K names. 

She also worked for GORPtravel from 2001 to 2006, first as a sales agent and then as marketing director. 

"My twenty year journey in the adventure travel industry has taken me from guiding trips, to itinerary development to trip sales, marketing and consulting. I've been very fortunate to work with some of the finest companies in the business which now includes Resmark Systems,” said Tucker. “The trip sales, reservation, customer profile and marketing interface make it a powerful tool for any small or large volume adventure business owner. I'm very excited to be a part of the Resmark team." 

Tucker holds an undergraduate degree in English and Outdoor Education and a Fifth-Year Teaching Certificate, both from the University of Vermont in Burlington, VT. 

About Resmark Systems - The premier marketing and reservation software platform for tour operators in the adventure travel industry was founded in 2005 in Salt Lake City, Utah. Resmark Systems offers comprehensive tour operator software created by tour operators with multiple years of experience.  Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.  For more information, visit http://www.resmarksystems.com/

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Resmark Contact:

Chip Broyles, Business Development Manager / 888.737.6275

This email address is being protected from spambots. You need JavaScript enabled to view it.

Blog: http://www.resmarksystems.com/blog/

Facebook: http://www.facebook.com/ResmarkSystems

Media Contact:

Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 303.554.8821 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Website and portfolio of past releases: http://www.travelnewssource.com/

Follow Widness & Wiggins PR on Twitter: http://twitter.com/#!/BoulderDave

Resmark Systems Tour Booking Software Reports Strong Growth in Revenue and Clients

 

SALT LAKE CITY, UT, April 17, 2013 —Resmark Systems, comprehensive tour operator software created by professional tour operators to help travel businesses secure and track reservations, has seen strong growth with a nearly 300 percent increase in revenue since 2010. 

Much of the company’s recent growth is attributed to new products and time-saving features Resmark Systems (http://www.resmarksystems.com/) has introduced to the marketplace, said Chip Broyles, Client Success Manager for Resmark.  These include intuitive online and mobile booking processes, and, most recently, WaiverSign, a digital liability waiver application. 

“More and more tour companies are realizing the incredible benefits of having a reservation system that not only books their tours 24/7 (on desktop and mobile), but also a system that will automate marketing and get more sales. I also believe it's not just the product that tour operators love, it's our people. We have some excellent sales and support folks who really understand the industry and can help our clients beyond just their software needs,” said Broyles, underscoring that Resmark is different from other reservation systems because it was developed from within the industry with a deeper understanding of the needs of tour and activity providers. 

Additional ancillary services and products complimenting existing Resmark offerings will continue to enhance core products, he said. 

Following is a roster of a few of Resmark’s newest clients and their projects:

Alaska Alpine Adventures - This is Alaska Alpine Adventure’s 15th year guiding wilderness expeditions in Alaska’s national parks and wildlife refuges. After utilizing Salesforce software for leads and bookings in the past, Alaska Alpine Adventures has taken advantage of Resmark’s online booking capabilities and quickly setup each track of the automated email campaign. 

American Queen Steamboat - As the largest steamboat built in the United States, the American Queen is currently the only authentic overnight paddlewheel operational in America. Shore Excursions of America operates day excursions and tours of port cities along the way. One of the most prominent reasons for purchasing Resmark was the ability for guests to pay for reservations utilizing onboard credit as well as normal credit card transactions. 

Predator Zip Line - Predator Zip Line is a new zip line operation opening in the spring of 2013 in Camp Verde, AZ. Guests will be strapped into a harness and will soar over some of nature’s fiercest predators while zipping over the Out of Africa Wildlife Park.  Resmark’s mobile online reservation functionality, especially geared to guests booking on tablets and other mobile devices such as smart phones will be a priority for Predator Zip Line.

Green River Adventures - Located in Saluda, NC, Green River Adventures has been operating kayak trips on the Lower and Upper Green River since 2006. In May of 2013, Green River Adventures is also opening The Gorge Zip Line, a tree-top canopy tour descending 1,100 vertical feet over the Green River Gorge. Resmark’s capability to handle two different divisions within the same database we integral in Green River’s decision to select Resmark as their reservation and marketing solution.  In addition, Resmark’s gift certificate functionality and automated email campaigns were two of the most important aspects of the system for Green River Adventures. 

Jamaica Zipline Tours - Jamaica Zip Line Tours is a part of Zipline Adventure Tours, a U.S. based company that includes three other zip line operations in North America:  Alpine Adventures, New York Zipline Tours and Red River Gorge Tours; all of which are current Resmark clients.  With the purchase of Resmark, Jamaica Zipline Tours is looking to expand their online sales and profits and solidify their position as a premier adventure tour operator on the island country of Jamaica.

Mountain River Outfitters - Mountain River Outfitters is based in Riggins, ID and operates rafting and fishing trips on the Snake and Salmon Rivers in Idaho, as well as Oregon’s Owyhee River. Prior to the purchase of Resmark, Mountain River Outfitters utilized an internal booking system. Crucial to the purchase of Resmark was the online booking capabilities and online marketing. 

Raven’s Rim - New to Resmark in March of 2013, Raven’s Rim is a startup zip line adventure located in the heart of Moab, UT, a world-renowned mecca for adventure enthusiasts. Raven’s Rim staff was quickly able to setup their entire operation and inventory within the Resmark application in a very short amount of time.  The ease of setup with Resmark was crucial for Raven’s Rim to capitalize on the early spring influx of visitors to the Moab area.  Raven’s Rim began taking customers on its course the first week of April, 2013. 

Big Bear Expeditions - Situated in the heart of the Smoky Mountains in Hartford, TN, Big Bear Expeditions is a startup whitewater rafting company located on the Pigeon River. Big Bear Expeditions officially opens Memorial Day weekend. Since millions of travelers visit the Smokies each summer and over 50% of them book the day or two before a trip, Big Bear Expeditions is eager to utilize Resmark’s new online reservation platform with a fully-responsive design that is ideal for smartphones.  The owners of Big Bear were impressed by Resmark’s presence within the Smoky Mountain region, as many of the most successful outfitters in the area have chosen Resmark Systems to be their tour operator software solution. 

Kerfoot Canopy Tours - Kerfoot Canopy Tour is a new zip line opening Memorial Day weekend of 2013. Kerfoot Canopy Tour is less than an hour outside of Minneapolis/St. Paul and will offer a unique way to explore the Minnesota River Valley. Online bookings and gift certificates will be important Resmark features as Kerfoot Canopy Tours grows, as well as Resmark’s extensive reporting capabilities.

Liberty Fleet of Tall Ships - Liberty Fleet of Tall Ships has offered Boston Harbor sailing excursions and week-long Caribbean cruises aboard classic tall ships since 1993. Both the 125-foot Liberty Clipper classic wooden schooner and the 67-foot Liberty Star offer a variety of tours daily from June through September. Liberty Fleet’s unique resource management requirements involving cabins, as well as individual beds, on each of their tall ships, proved to be a problem for other reservation systems investigated by Liberty Fleet owners. Resmark Systems and it’s powerful resource management functionality was crucial in Liberty Fleet’s decision to utilize Resmark and allowing them to sell both half day tours and overnight guests on their ships, while at the same time maximizing online sales potential. 

About Resmark Systems - The premier marketing and reservation software platform for tour operators in the adventure travel industry was founded in 2005 in Salt Lake City, Utah. Resmark Systems offers comprehensive tour operator software created by tour operators with multiple years of experience.  Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.  For more information, visit http://www.resmarksystems.com/

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Resmark Contact:

Chip Broyles, Business Development Manager / 888.737.6275

This email address is being protected from spambots. You need JavaScript enabled to view it.

Blog: http://www.resmarksystems.com/blog/ 

Media Contact:

Widness & Wiggins PR

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 303.554.8821 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Website and portfolio of past releases: http://www.travelnewssource.com/

Follow Widness & Wiggins PR on Twitter: http://twitter.com/#!/BoulderDave

Resmark Systems Introduces Mobile Booking System For Tour Operators in Adventure Travel Industry

SALT LAKE CITY, UT, Feb. 25, 2013 -- Resmark Systems, “Tour Operator Software Created by Tour Operators,” recently launched a mobile booking system for tour companies that enables potential clients to book partial to multiple-day tours and activities by smart phone and tablet. 

This newly developed capability is an incredibly intuitive and mobile-friendly online reservation process that allows tour operators to take advantage of the new mobile reality. Resmark reports the system is significantly increasing mobile reservations and efficiencies. 

“One of our clients, Moab Adventure Center, has increased mobile reservations by over 400 percent using this new booking system from Resmark,” reports Chip Broyles, Client Success Manager for Resmark. 

The mobile booking process was designed to be simple.  Once a tour has been selected and the booking page accessed, users select a date on an easy-to-use calendar, choose the number of participants, and check out.  Tour operators have the option to up-sell additional items in the process if they wish. 

Once someone has booked their tour, they receive a link that allows them to fill out additional information that the tour operator may require. “This keeps the booking process on a mobile device simple for the guest, but allows the tour operator to collect the information they need from participants,” explains Broyles. 

A company can set up this new Resmark system with a few lines of code that allow booking buttons to be placed anywhere on a tour operator's website. Buttons can even be embedded on a travel partner's website, i.e. another tour operator, travel agent or a local hotel or campground. 

Dylan Burt, from Navitat Canopy Adventures describes his experience with the Resmark Reservation & Marketing System. "I researched most every provider of reservations software on the market. I made the decision to use Resmark because it was the best. We have never had one complaint about our reservations process; in fact, we are always showered with praise about how user-friendly it is."

For more information see: http://www.resmarksystems.com/blog/on-the-mark/mobile-booking-system-for-tours-and-activities

About Resmark Systems - The premier marketing and reservation software platform for tour operators in the adventure travel industry was founded in 2005 in Salt Lake City, Utah. Resmark Systems offers comprehensive tour operator software created by tour operators with multiple years of experience.  Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.  For more information, visit http://www.resmarksystems.com/

# # # 

Resmark Contact:

Chip Broyles, Business Development Manager / 888.737.6275

This email address is being protected from spambots. You need JavaScript enabled to view it.

Blog: http://www.resmarksystems.com/blog/

Facebook: http://www.facebook.com/ResmarkSystems 

Media Contact:

Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 303.554.8821 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Website and portfolio of past releases: http://www.travelnewssource.com/

Follow Widness & Wiggins PR on Twitter: http://twitter.com/#!/BoulderDave

Resmark Systems Introduces Self-Service Booking Kiosk Enabling Adventure Travelers to Reserve Local Activities on the Spot

 

Utah’s Moab Adventure Center is First to Use the New Time-Saving Technology

SALT LAKE CITY, UT, Jan. 22, 2013 --  The Moab Adventure Center, http://www.moabadventurecenter.com/, a one-stop, active travel resource for independent and guided multi-sport adventures in the Moab, Arches and Canyonlands National Park region, now sports a new self-service booking kiosk for visitors to peruse, pick and choose a variety of recreational activities such as rafting, biking, canyoneering and four-wheeling.

The kiosk is the newest product of Resmark Systems the premier marketing and reservation software platform for tour operators in the adventure travel industry. See: http://www.resmarksystems.com/.

The Resmark booking kiosk is much less expensive than traditional kiosks as it simply uses the touch screen technology of an iPad to display available tours and allow guests to complete a purchase.  The reservation experience is designed to fit perfectly on the iPad screen, providing an easy and intuitive interface for users.

Moab Adventure Center decided to house the iPad in a large wooden cabinet to provide more prominence and the feeling of a kiosk, but the iPad or any tablet could be presented in a simple enclosure at a counter or on a wall as preferred by the client.

“This online booking kiosk offers a unique opportunity to capture the attention of visitors who may not be ready to jump into a conversation about a tour or who may just prefer self-service.  With a growing trend towards self-service kiosks at airports and self-serve checkout at the grocery store, it's likely that more and more people will gravitate towards this method of purchase,” said Chip Broyles, Client Success Manager for Resmark.

On busy days, the kiosk at Moab Adventure Center will act as an additional employee, allowing guests to bypass a line of people at the reservations desk.  “If such a booking kiosk were housed outside the store, it could also serve as an after hours opportunity for people who stop by later in the evening to book a trip,” notes Broyles.

A variety of activities encompassing air, land and water offer a line-up of half-day to multi-day tours unique to Moab’s location between the red rock wonders of Arches National Park, the sandstone landscapes of Canyonlands National Park and the National Forest wilderness of the La Sal Mountains. See: http://www.moabadventurecenter.com/activities/

For more information and links to other informative blog posts please see http://www.resmarksystems.com/blog/colleen-tvorik/new-booking-kiosk.

About Resmark Systems

Founded in 2005, Resmark Systems offers comprehensive tour operator software created by tour operators with years of experience.  Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.  For more information, visit http://www.resmarksystems.com/.

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Media Contact:

Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 303.554.8821 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Website and portfolio of past releases: http://www.travelnewssource.com/

Follow Widness & Wiggins PR on Twitter: http://twitter.com/#!/BoulderDave

Resmark Contact:

Chip Broyles, Business Development Manager / 888.737.6275

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Blog: http://www.resmarksystems.com/blog/

Resmark Systems Announces ‘The Super Series’: Five Free Online Travel Marketing Seminars For Tour Operators

SALT LAKE CITY, UT, Sept. 19, 2011 Resmark Systems (http://www.resmarksystems.com/), the premier marketing and reservation software platform for tour operators in the adventure travel industry, will host a complimentary five-part, online travel marketing summit entitled The Super Series beginning Oct. 6. 

The programs, all planned for Thursdays, begin at 1 p.m. EST: 

            Oct 6 “Travel Websites that Sell - 5 Ways to Kick up Your Online Mojo”  with Chad Allen, Resmark Interactive, explores some of the most effective travel websites and covers five important steps that make sites more successful and engaging. 

            Oct 13 “An Adventure in Selling - How to Convert Incoming Calls to Sales” with Barry Himmel, Senior VP Signature Worldwide, explains how a few simple changes in the way phones are answered will translate into legendary service and greater sales. 

            Nov 3 “Are You Ready for the Mobile Revolution? - How to Fix Your Website for Phones and Tablets” with Marla Johnson Norris, CEO, Aristotle Interactive, discusses websites, mobile formats and what it means to business. 

            Nov 10 “Email that Gets Results -- The Best Strategies from 2011 and How to Use Them” with Joel Book, Principal, Market Research & Education Group at ExactTarget, uncovers some of the best email strategies from 2011 and how travel companies can apply them. 

            Nov 17 “Travel, Tweets and Trends Revisited -- How Real Businesses are Making ‘Social’ Work in Tourism” with Brandon Lake, Founder of Resmark Systems and Jason Reckers, Director of Online Strategy, Adventure Travel Trade Association, look at how a company stacks up against others in the travel industry when it comes to using tools like Facebook and Twitter and what are the best ways to use social media. 

For complete seminar details, bonus offerings, speaker bios and online registration visit: http://www.resmarksystems.com/travel-marketing/ 

“We’ve brought together excellent guest speakers from around the world to cover topics in travel marketing from website design to legendary phone service,” explains series founder Brandon Lake of Resmark Systems. Following are some of the experts involved: 

Joel Book: Principal with the Market Research & Education Group ExactTarget, Book was voted one of the "50 Most Influential People in Sales Lead Management." He combines 30 years experience with consulting for companies like Microsoft, Hasbro and Purina. 

Marla Johnson Norris: CEO of Aristotle Interactive, an award-winning integrated marketing agency, Norris is a nationally recognized expert and speaker on Internet and interactive marketing. 

Chad Allen: Holding the reigns of Resmark Interactive, a progressive design and development firm focused on adventure travel and tourism, Allen has been involved in many aspects of the web industry since its infancy in the late 90’s. He has worked with several high-profile Fortune 500 brands and been instrumental in assisting them in implementing their web strategies. 

Barry Himmel: As senior vice president of Signature Worldwide, Himmel has helped numerous travel and adventure companies develop their customer service and sales strategies to build a culture in which they are consistently exceeding customers’ expectations and driving revenues. 

Jason Reckers: As Director of Online Strategies for the Adventure Travel Trade Association, Reckers provides a focused consulting role in helping the association with strategic planning and development of online solutions to help meet the growing needs of internal operations and build valuable, new membership benefits. 

Brandon Lake: Lake helps run two of the most successful tour operations in North America, Western River Expeditions and Moab Adventure Center.  He founded Resmark Systems, a leading reservation system and consulting service, which has helped tour operators produce greater sales and operate more cost effectively. 

About Resmark Systems

Founded in 2005, Resmark Systems offers comprehensive tour operator software created by tour operators with years of experience.  Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.  For more information, visit http://www.resmarksystems.com/. 

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Industry Contact:

Chip Broyles, Business Development Manager

Resmark Systems

This email address is being protected from spambots. You need JavaScript enabled to view it." data-scaytid="51">This email address is being protected from spambots. You need JavaScript enabled to view it.

888.737.6275

 

Media Contact:

Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 303.554.8821 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Website and portfolio of past releases: http://www.travelnewssource.com/

Follow Widness & Wiggins PR on Twitter: http://twitter.com/#!/BoulderDave

Resmark Systems Tour Operator Software Launches “Bright Angel” Custom Fields That Can Define Any Activity Outfitter Offers

SALT LAKE CITY, UT, July 31, 2011 Resmark Systems (http://www.resmarksystems.com/), the premier marketing and reservation software platform for tour operators in the adventure travel industry, announces its July 20 release of “Bright Angel,” an upgrade that makes the system even more flexible and powerful for tour operators throughout North America. Included in this recent release is an exciting custom fields upgrade that allows outfitters to gather critical information of any kind for their activities. 

"If a diving or rafting company has the need to collect information such as wetsuit size, for example, a Resmark client can create and pre-define a dropdown list of sizes that can be chosen for in-house and online reservations. They can also associate this wetsuit size only with applicable activities, leaving non-wetsuit adventures untouched," says Bryce Cottam, Resmark's Director of Technology. 

This feature allows customers new to Resmark more latitude in importing existing customer databases after upgrading to Resmark from an old reservation system. 

Chip Broyles, Client Success Manager for Resmark, said, “While we have always had a migration history field that allowed a new client to import past reservation history information, we wanted our new clients to be able to have a field labeled the same as they may have had in their old system. This new feature allows that to happen, and makes an upgrade to Resmark that much smoother, and that much more complete." 

Another feature of the enhanced version just released is the ability to handle online “tiered pricing” discounts. While many companies offer standard rates for adult and youth, many offer additional discounts for other pricing tiers, such as senior or child. Resmark's latest upgrade allows for more accurate gathering of guests that fall into these discounted pricing tiers, and helps create a better overall online experience for the guest. 

Another breakthrough concerns enhanced flexibility in accurately calculating taxes on a per agency basis, simplifying arrangements with outside sales agents and the management of sales taxes.  

Resmark has also been keeping an eye on the world of mobile technology. Chad Allen, the designer at the helm of Resmark's new design division called Resmark Interactive (http://www.resmarkinteractive.com), said that by 2013 instead of using the traditional desktop computer, more internet users will use a mobile device to access their information.  

“This is huge for outdoor adventure travel companies. Everything you can do to enhance the mobile experience your customers have with your online presence will go along way to filling space availability,” said Allen. "We've enhanced the online reservation process to allow for easier field entry for those customers who are trying to book a trip on phones and iPads. The easier it is, the more they're likely to book."  

Now that this latest build has been released to their clients, the Resmark development team will finish the next release's advanced features including new gift card payment functionality and capabilities that allow Resmark clients to automatically handle Groupon sales in an online setting.  

About Resmark Systems

Founded in 2005, Resmark Systems offers comprehensive tour operator software created by tour operators with years of experience.  Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.  For more information, visit http://www.resmarksystems.com/ 

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Resmark Interactive to Integrate Travel Websites Into Mobile Applications for Use on iPhone, Androids, iPads and Tablets

SALT LAKE CITY, UT, June 13, 2011 — Resmark Systems http://www.resmarksystems.com/, the premier marketing and reservation software platform for tour operators in the adventure travel industry, in May launched Resmark Interactive http://www.resmarkinteractive.com, a new website design division specializing in developing websites for use on iPhone, Androids, iPads and tablets. 

Resmark Interactive's latest project was to translate the website of an adventure tour operator in Moab, UT, Moab Adventure Center, into a mobile interface that capitalizes on this growing market of mobile users. 

Brandon Lake, Vice President of Marketing for the Moab Adventure Center, says, “For any company, travel-related or not, capitalizing on this market should be an absolute top priority.” 

Chad Allen, lead designer at Resmark Interactive, notes, “By the end of 2013, more people will be browsing the web with mobile devices than with desktop computers. By understanding the psychology of how your customers interact with your company online, we are able to develop engaging online experiences built around ease of use, speed and simplicity.” 

“Just because you can look at your website on a mobile device does not necessarily mean it's optimized for that interface. Simplicity, layout, and design all combine to make a website fit for a mobile environment,” says Allen. 

Resmark Interactive is the design division of Resmark Systems, leading tour operator software and marketing solution provider for the adventure travel and tourism industry, with clients throughout the United States, Canada and the Caribbean. The companies range from multi-million dollar organizations with scores of internal users to smaller family-run business with only a few reservationists. 

Rates for mobile websites are $2,000 to $5,000 for a search engine ready site with limited functionality such as a contact form and web analytics; $5,000 to $10,000 for a customized experience for website visitors including additional functionality like photo galleries, social media integration, multiple forms and web analytics; $10,000 to $30,000 providing a competitive analysis, demographic research, and specific user scenarios devoted to individual web pages. These sites often provide brand development, photo and video integration, e-commerce services and more 

About Resmark Systems

Founded in 2005, Resmark Systems offers comprehensive tour operator software created by tour operators with years of experience.  Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.  For more information, visit http://www.resmarksystems.com/. 

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