Released on Wednesday, 22 September 2010 13:31
Eason Bryan, owner/operator, explained that ZipQuest is focused on the customer experience and to assure highest service standards he sought a system that would allow online access to all of the business functionality from multiple and diverse locations.
“We were very determined to have the best customer interface in the business. We even considered building the software ourselves until we started looking at Resmark. Its customer interface is great; it had everything that we wanted and was easy to use. None of the others we looked at could compare,” Bryan said.
ZipQuest also wanted strong back office software that could manage the operations side of the business such as a built-in automated email system, plus the capabilities to tie in reseller accounts and to sell partner packages in the future. These features all added to the decision to purchase Resmark.
“We also liked the reporting features such as being able to export any transaction in a particular date range, and put a note on each transaction,” Eason continued. “We also like how easily you can create different discounts and handle refunds. We have a lot of military business where they will pay full price when booking online and we give them a refund when they arrive. Resmark makes this process very smooth and painless.”
ZipQuest plans to use Resmark’s powerful marketing features to increase their business exponentially in the future.
The business property located at Carver’s Falls in Fayetteville NC has been owned by Eason’s family for almost 50 years. They had shared it with the Boy and Girl Scout organizations for more than 40 years but wanted to share it with the public without destroying its natural beauty. Zipline canopy tours was the answer and the beginning of ZipQuest as a business.
Founded in 2005 by Western River Expeditions, Resmark Systems offers comprehensive tour operator software created by tour operators with years of experience. Resmark Systems software is designed to manage all functions of the business from online reservations and marketing to finances and accounting. Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion. For more information log onto: www.resmarksystems.com.
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