SALT LAKE CITY, May 5, 2020 – Handshakes, hugs and sharing pens and pencils may become things of the past. Physical contact with anyone or anything can now set off alarm bells.
COVID-19 is changing the world of customer relations, from contactless point-of-sale purchases to online ordering. WaiverSign, a digital liability waiver application, is helping companies get liability waivers signed electronically, eliminating the need to pass pens, paper, clipboards and keypads back and forth.
As officials like to say, “statistics don’t lie.” New sales figures are up 121% in April 2020 compared to April 2019, say officials from WaiverSign.
“Utilizing WaiverSign is yet another tool for companies preparing to welcome patrons as virus-driven lockdowns begin to lift,” said Brandon Lake, CEO of Resmark Systems and WaiverSign. “In addition to getting waivers signed without the use of paper and pens, many companies are now seeing the myriad of other benefits that come with collecting and storing liability waivers online.”
WaiverSign, headquartered in Salt Lake City, Utah, also anticipates signing on new clients who choose to augment and fine-tune their risk management plans by implementing waivers and related documents to ensure that participants understand and accept the inherent risks of COVID-19 and other illnesses.
On April 22, WaiverSign hosted a free webinar addressing liability considerations and waivers during coronavirus recovery. Its audience were players in the arenas of recreation, fitness, tours and activities. From yoga studios and gyms to zip line companies and whitewater rafting outfitters, WaiverSign’s growing portfolio of clients are asking what is their liability if someone contracts the virus as a result of participating in an event or activity that they have hosted.
“In addition to creating and implementing solid COVID-19 mitigation and operations plans, many of our clients are considering adding the risks of COVID-19 and other illnesses to their liability waivers,” said Lake.
This is a good time for companies to revisit the liability waiver and release form documents they require customers to sign before participating in activities, advised the webinar panelists, both attorneys specializing in recreation.
Chun Wright, Law Office of Chun T. Wright in Washington, DC, said waivers are going to be “front and center” in the next few weeks as companies begin to get back into business. Why? Because waivers can help reduce liability and ultimate financial loss that may occur if a guest is injured, or in the case of COVID-19, becomes ill on a company’s watch.
A signed waiver indicates that a customer had advance warning of the risks of participating. This signed waiver is a communications tool that shows assumption of risk and that somebody released the company from the right to sue. It also can be a screening process, eliminating someone who may not be comfortable currently participating in such activities as axe-throwing, rock climbing or guided kayaking.
The webinar also addressed the need to mitigate the possible risks facing a guest and how to limit liability exposure by defining and implementing a solid operations plan. Protocols, screening, training and communication are all vital elements, as suggested by panelist Leah Corrigan, founder of the Recreation Law Center in Jackson Hole, Wyoming.
In addition to how to protect businesses and guests when a company reopens, the webinar also explored workplace obligations and considerations as they relate to employees.
You can watch the entire recorded webinar here:
Since signing on the first WaiverSign customers, the range of companies has expanded beyond tours and activities to include spas, festival vendors, resort activity centers, tanning salons and more. Millions of people seeking unique experiencesfrom around the world have used WaiverSign before participating in high-adventure activities like zip lining across a canyon or rafting through rapids in the bottom of the Grand Canyon.
Founded in 2013, WaiverSign offers one of the most efficient, easy-to-use digital liability waivers and electronic liability release solutions available in today’s marketplace. An API (Application Programming Interface) allows other reservation and customer relationship databases to push and pull customer data directly to and from WaiverSign. This provides a simple and fool-proof way for collecting customer information in whatever reservation system being used. For more information, visit https://www.waiversign.com/ or call 877.741.7705.
About Resmark Systems- The premier marketing and reservation software platform for tour operators in the adventure travel industry was founded in 2005 in Salt Lake City, Utah. Resmark Systems offers comprehensive tour operator software created by tour operators with multiple years of experience. Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting. Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion. For more information, visit http://www.resmarksystems.com/ or call 888.RESMARK (737.6275).
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Media Contact Widness & Wiggins PR:
Chip Broyles, Business Development Manager / 888.737.6275