Personal Trainers Eagerly Adopt Digital Liability Waivers Through WaiverSign

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Released on Wednesday, 28 April 2021 12:50

Being cooped up by the pandemic may mean copping out on exercise. But spring brings the urge to take our bodies to task once again. A cadre of personal trainers stands ready to help with corporeal renovations.

For example, a team of seven personal trainers serves up to 40 clients daily at Wattage, a personal training facility in Chicago. Manager Maria Candia explains that training here is appointment-based, semi-private, or one-on-one.

“People want to move for an hour under the guidance of an experienced and certified trainer, someone who knows exactly what to do to help, even when outside of the gym,” she says.

Along with so many other businesses, Wattage was closed for a period of time in 2020, re-opening in June after establishing COVID-19 protocols to protect clients and staff. Among its protocols was the implementation of WaiverSign that provides a paperless path to obtaining signed online liability waivers from clients.

WaiverSign was an upgrade from the center’s traditional way of handing out paper waivers for clients to sign before they used the workout equipment. Now clients sign workout-related waivers, digitally produced, before coming to the center or affix their signatures at a kiosk right at the center. And they are asked to sign a COVID-19-related Code of Conduct, also digital, that pledges them to adhere to the center’s protocols.

“The team at WaiverSign has been good at answering questions and helping us after we established the legal language,” notes Candia. “The WaiverSign system is organized by type of waiver and all in one place. This is so much better than juggling and storing multiple paper waivers.”

With protocols and waivers in place, Candia is looking forward to the fair-weather days when clients can enjoy the fresh air coming in from the open garage-size doors.

“We have a great team who keep the gym super clean and organized. The fresh air makes clients and trainers more relaxed,” she says.

Waivers are long associated with such high-risk pursuits as sky diving, river rafting, and bungee jumping. But as reported in Money, June 9, 2020, “As Americans return to their favorite gyms, salons, and restaurants, waivers will be part and parcel of the experience…”

By requiring signed waivers, businesses want clients to commit by signature, their understanding that this pandemic puts at risk all who choose to enter a locale. By acknowledging in advance the risks, the participant assumes responsibility for a decision to partake; and businesses adhering to disease-mitigation protocols may steer clear of liability for illness-related claims.

WaiverSign has experienced a massive spike in signups for its digital liability waiver application services. In the first quarter 2021, WaiverSign saw a 32% increase in the number of online waiver accounts signing up compared to the same time period in 2020.

About WaiverSign

Founded in 2013, WaiverSign offers one of the most efficient, easy-to-use digital liability waivers and electronic liability release solutions available in today’s marketplace. An API (Application Programming Interface) allows other reservation and customer relationship databases to push and pull customer data directly to and from WaiverSign. This provides a simple and fool-proof way for collecting customer information in whatever reservation system being used. For more information, visit https://www.waiversign.com/ or call 877.741.7705.

About Resmark Systems

The premier marketing and reservation software platform for tour and activity providers was founded in 2005 in Salt Lake City, Utah. Resmark Systems offers comprehensive tour operator software created by tour operators with multiple years of experience. Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.  For more information, visit http://www.resmarksystems.com/ or call 888.RESMARK (737.6275).

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Media Contact Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 720.301.3822 / This email address is being protected from spambots. You need JavaScript enabled to view it.

WaiverSign Contact:

Kate Tucker, Business Development Manager / 888.737.6275

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Signing WaiverSign’s Digital Waiver is Step 1 in Pay-to-Play Backyard Pool

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Released on Wednesday, 24 February 2021 09:49

SALT LAKE CITY, Feb. 24, 2021 – Ned Gilardino lives in Colorado. He’s a retired teacher enjoying one of his retirement assets, his home with mountain views and an 800-square-foot swimming pool. Last summer he realized that with the pandemic-driven closures of public swimming pools his own backyard amenity might be turned to profit. He arranged through Swimply.com to list his pool as available for single-party rent by the hour.

“People paid me, brought me wine to thank me, and were so grateful they had some place to go. The need is there,” he said.

One of his clients, an attorney, asked: “Where’s the waiver?” This prompted Gilardino’s search for a convenient, paper-free service that would protect him and his house. This summer all of his clients will be asked to log on to WaiverSign and sign a digital release of liability form prior to arrival.

As of early February 2021, he had already taken nearly 50 reservations for pool rentals between mid-May and end September. He’s curious to know who he’ll host this summer. Last year his clients ranged from young people training for water polo to a company using the pool for 150 hours of lifeguard training and to a crew shooting a music video. But most clients are families and friends.

Shannon Maloney, Front Desk Manager of the Manhattan Plaza Health Club in New York City, began using the online waiver system when the club was allowed to re-open following a pandemic shut-down. One of Shannon’s goals in securing WaiverSign is to minimize services that involve frequent touching of paper and pen.

“WaiverSign is the most affordable service I found and also very user friendly. It’s easy for everyone to use,” she said. “If I could have done this a long time ago, I would have. Among our government-mandated guidelines for gyms in New York City, we have to have everybody fill out a health screening when they come in. People can fill out their waiver on their mobile device on the way here. We also have two computer stations in the lobby they can use.”

To date, in the first quarter 2021, WaiverSign has seen a 32% increase in the number of online waiver accounts signing up compared to the same time period in 2020. During 2020, WaiverSign saw a record increase in clients. Growth was fueled by more companies moving to contactless solutions prompted by COVID-19, a welcome exodus from the legal worries that accompany the disorganization of the paper process.

“Businesses everywhere are finding they can be far more organized, improve customer service and build a clean contact database through the collection of digital waivers,” said Brandon Lake, CEO of Resmark’s WaiverSign.

Who comprise WaiverSign’s clients?

Following is a rough breakdown by industry. Personal care comprises spas, salons, gyms, yoga studios and related services. Nonprofits encompass churches and a variety of other entities.

Industry                                               Percentage of WaiverSign Client Base

Travel & Tourism                                 34.22%

Personal Care                                     30.34%

Non-Profit                                           10.44%

Sporting Events & Leagues                11.17%

Entertainment                                       7.28%

Education Services                              6.55%

WaiverSign clients not only include creative business opportunities like Ned Gilardino’s swimming pool, but also major organizations such as the Montreal Canadiens Hockey Team, Westin Hotel properties, Planet Fitness, YMCA, Toyota, San Francisco 49ers, and many more.

About WaiverSign

Founded in 2013, WaiverSign offers one of the most efficient, easy-to-use online digital liability waivers solutions available in today’s marketplace. An API (Application Programming Interface) allows other reservation and customer relationship databases to push and pull customer data directly to and from WaiverSign. This provides a simple way for collecting customer information in whatever reservation or scheduling system being used. For more information, visit https://www.waiversign.com/ or call 877.741.7705.

About Resmark Systems

The premier marketing and online booking system for tour and activity providers was founded in 2005 in Salt Lake City, Utah. Resmark Systems offers comprehensive tour operator software created by tour operators with multiple years of experience.  Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.  For more information, visit http://www.resmarksystems.com/ or call 888.RESMARK (737.6275).

# # #

Media Contact Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 720.301.3822 / This email address is being protected from spambots. You need JavaScript enabled to view it.

WaiverSign Contact:

Kate Tucker, Business Development Manager / 888.737.6275

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

RESMARK Systems Focuses On How to Help Tour Operators In Post-Pandemic World

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Released on Monday, 09 November 2020 14:15

SALT LAK CITY, UT, Nov 9, 2020 – Chip Broyles has his finger on the pulse of the tours and activities industry and what tour operators can be doing now to prepare for a post-pandemic future.

Broyles is Vice President of Client Success for RESMARK Systems in Salt Lake City, Utah. Founded in 2005, this company helps clients manage all functions of a tour operator business from online reservations and marketing to finances and accounting. RESMARK’s automated functions stretch marketing dollars and reduce staff costs. Clients pay fees based on actual transactions.

Along with much of the broader hospitality industry, many tour and activity operators throughout the world have been in freefall this year.

“We are preparing for the inevitable return in the coming months. Things will eventually return to pre-pandemic levels. We learned a lot with this pandemic about how to rethink tours, rethink social spacing and how to accommodate what’s going on in the world. Everything is not about COVID-19 but is a reality of what has affected tours and activities,” says Broyles.

Among the issues facing tour operators this year were:

Broyles and his team are providing counsel on these and other issues to existing RESMARK clients and to others who aren’t yet on board.

“We’re seeing movement where we didn’t have traction before. People are deciding suddenly they need a reservation system to manage the flow of people. Perhaps they have had to cut staff during the pandemic and probably missed revenue projections. We help them think outside of the box and show them how they can manage customers by leveraging the tools that a reservation system like RESMARK offers: marketing, built-in waivers and customer service are all built into the platform.”

“It’s uncanny how spot on RESMARK’s well rounded feature set is right now for the times,” he says. “RESMARK Systems is like having four-wheel drive on a truck. It’s there when you need it; otherwise it’s not in your way.”

RESMARK’s fields are completely customizable, from the minimum first and last name and email address to custom fields and questions about such particulars as food and drink allergies.

“The tour and activity world is a very diverse universe. You need different information from people for different activities. For a hot air balloon ride, for example, you need people’s weights. A rafting outfitter on a backcountry trip that includes being in a National Park may need detailed medical and dietary information. RESMARK allows you to choose what fields you need; it can store or create manifests on each launch and each reservation on every single launch.”

He says his team is doing all they can to help tour and activity operators get back online. “These companies are struggling financially. RESMARK’s transactional billing solution allows companies to use this slower time to get their business fully configured in the RESMARK platform at little to no cost. When volume begins to ramp up again, the business can now operate at a lower cost due to all the automation in the system. This will be key to a successful recovery for many tour operators.”

“Part of our goal is to provide not just reservation software but support to our users. We want to share the knowledge and information that we’re learning from each other on how to run the business and how to leverage technology and use it in the right way,” he says. The company shares webinars, blog posts and press and marketing communiques to give people confidence in navigating the road ahead and ideas on how best to use the system.

The RESMARK team had no way of envisioning 15 years ago that one of RESMARK’s turn-off or turn-on features, WaiverSign, would emerge as a key player during the pandemic. This function that allows businesses to collect digital waivers also inherently has the capability of helping to track where and when people may have been exposed to COVID-19.

Subsequently, workout centers, dog groomers and beauty salons are among the myriad of assorted businesses that have recognized WaiverSign’s potential for keeping them on the straight and narrow, notes Broyles.

About WaiverSign

For more information, visit https://www.waiversign.com/ or call 877.741.7705.

About RESMARK Systems

The premier marketing and reservation software platform for tour and activity providers was founded in 2005 in Salt Lake City, Utah. RESMARK Systems offers comprehensive tour operator software created by tour operators with multiple years of experience.  RESMARK Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  RESMARK provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.  For more information, visit http://www.resmarksystems.com/ or call 888.RESMARK (737.6275).

# # #

Media Contact Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 720.301.3822 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Resmark Systems’ WaiverSign Experiences Unprecedented Surge

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Released on Thursday, 27 August 2020 11:54

SALT LAKE CITY, UT, Aug. 27, 2020 – What do the San Francisco 49ers, Planet Fitness and Westin Hotels & Resorts have in common?

The professional football team, the franchisor and operator of fitness centers and the worldwide lodging corporation have all recently begun usingWaiverSign, Resmark Systems’ digital release of liability waiver application.

Thanks to its intuitive design, this system is meeting a myriad of online waiver and even other electronic document needs created by the current pandemic crisis.

For example, in early August Resmark’s WaiverSign began partnering with the Adventure Travel Trade Association (ATTA) as its Official Digital Liability Release partner. This leading association of adventure travel operators and community have incorporated into its membership WaiverSign offerings at a special rate.

“Now more than ever, businesses need to mitigate risk for customers and employees. One critical component of that playbook is the use of waivers,” said Brandon Lake, Founder and CEO of WaiverSign. Thanks to its intuitive design and ability to customize, this system is meeting a myriad of needs created by the current pandemic crisis.

Some businesses deal with risk on a daily basis, but the pandemic has introduced a baseline level of risk for nearly every business. Whether it's a standard liability waiver or a new COVID screening form, with WaiverSign, documents will be easier to share, sign and manage.

The WaiverSign support team helps companies transition from paper to digital waivers waivers so they can start receiving signatures as soon as possible. A simple link on any device, on on-site kiosks and via email links allow participants to review and sign online waivers or release forms. Every signed waiver is securely stored and can be quickly retrieved within seconds. WaiverSign can even pass data back to registration and/or reservation systems.

WaiverSign is also engaged in hosting webinars to educate clients who use its services. On Aug 25, for example, a webinar was directed to the ATTA membership and community. Apanel of experts discussed

• How and why waivers can be used to mitigate risk
• The benefits of digital, contactless waivers
• Customizing documents to your business needs

On the panel were Shannon Stowell, CEO of the ATTA; Chun T. Wright, Law Office of Chun T. Wright; and Brandon Lake, Founder and CEO of WaiverSign.

“This is a critical time for companies who are in the struggle to stay afloat. They see WaiverSign as an expedient and reliable risk management tool that has taken on a life of its own because of the challenges of the pandemic. I’m really pleased that we have been prepared to meet today’s urgent needs,” said Lake.                             

About Adventure Travel Trade Association (ATTA)

Established in 1990, the ATTA serves more than 1300 member organizations in 100 countries worldwide. From tour operators to tourism boards, specialty agents to accommodations, all ATTA members share a genuine love for global exploration and a vested interest in the sustainable development of tourism. The ATTA delivers solutions and connections that propel members towards their business goals and the industry toward a responsible and profitable future.

About WaiverSign

For more information, visit https://www.waiversign.com/or call 877.741.7705.

About Resmark Systems

The premier marketing and reservation software platform for tour and activity providers was founded in 2005 in Salt Lake City, Utah. Resmark Systems offers comprehensive tour operator software created by tour operatorswith multiple years of experience.  Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.  For more information, visit http://www.resmarksystems.com/or call 888.RESMARK (737.6275).

# # #

Media Contact Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 720.301.3822 / This email address is being protected from spambots. You need JavaScript enabled to view it.

WaiverSign Contact:

Kate Tucker, Business Development Manager / 888.737.6275

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Resmark Systems’ WaiverSign Excels with Changing COVID Demands Thanks to Innate Flexibility

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Released on Thursday, 13 August 2020 11:04

SALT LAKE CITY, UT, Aug. 13, 2020 – Demand for WaiverSign, Resmark Systems’ digital release of liability waiver application is surging to meet more varied requests than its founders in 2013 might have envisioned initially.

Thanks to its intuitive design, this system is meeting a myriad of online waiver and even other electronic document needs created by the current pandemic crisis.

Following is a Q&A with Kate Tucker, WaiverSign’s Business Development Manager, concerning this system’s dynamic flexibility.

What is integral to the platform that allows WaiverSign to be flexible for use beyond liability waivers?

WaiverSign is fully customizable. An example is the ability to offer clients check boxes and even the ability to ask a question where you can have several answers. It can be programmed where the user can just select one answer. I've seen this come into play with specific COVID waivers with business owners presenting COVID symptoms and asking their clients/customers to select any symptoms they've been exhibiting or if they've been exposed to someone with COVID.

Many spas, salons, estheticians and massage therapists have been converting their intake forms to digital to allow their clients to sign before their service. Each service like a facial or massage can have its own unique link. These links can be linked together within the WaiverSign application to produce one unique link for the client to sign so that the signing process can be efficient and easy.

Other common uses of the WaiverSign platform include rental agreements, facility use agreements, amenity agreements, damage release forms, and even consent forms for image use with photography or videography.

What are the more popular features of the platform now coming into play?

One feature that many are finding very useful right now is the "Event Management" feature of WaiverSign. This is allowing business owners to set up specific events, associate them with a date, even assign a coordinator. This has come into play with the hotels that we've set up for their wedding, party and conference business, or sports teams and leagues with practices or games at specific facilities. They are presenting both standard liability waivers and COVID-specific documents and then asking the guests to sign. The custom questions capability on forms is also being used very heavily right now.

How is it being used as a COVID screening tool?

The business owner is relaying COVID language and rules per their state and then asking people to check if they've been exposed or not, whether or not they are exhibiting symptoms, and ensuring they can abide by the COVID mitigation protocols that the organization has in place.

How is WaiverSign being used for photo releases?

Companies often have photographic consent forms or model release forms giving the business permission to use photos or videos of participants in their marketing materials. As this function is similar to a liability waiver (adults signing for themselves and on behalf of minors), the use of WaiverSign for photo releases is a perfect fit.

What are some other “surprises” as regard to applications that appear to be meeting COVID-driven needs?

We've had a nice uptick in large sport team organizations (baseball, soccer, lacrosse, softball) using WaiverSign to have their players agree to COVID statements and also about signing them before practices and tournaments to make sure that no one is exhibiting signs or has been exposed to COVID.

We've equally had an uptick in off-road ATV, UTV parks presenting COVID language to their riders and asking them agree to park terms with new social distancing rules.

We've also had several swim teams sign up to use WaiverSign for the same reasons as above.

Several large, private athletic clubs in Denver, CO; New York City and in Oregon are having their entire membership agree to new rules and policies pertaining to COVID and social distancing, acknowledged via WaiverSign.

What are some other surprising ways the WaiverSign platform is being used by cheerleading groups, personal trainers, salons/spas and others?

These segments of the business have been really strong for WaiverSign. We've seen Yoga, Pilates, Barre, Zumba and personal trainers taking their classes to an online environment during COVID and asking their students to sign waivers as they train from home. Cheerleading teams have had their athletes sign waivers for cheer competitions and training from home as well. Two of the cheerleading teams have also taken their company manuals online, having parents agree to the training regimen and COVID procedures. Salons have also taken it a step further to explain to their clients during the WaiverSign process what can be expected of the cut/color experience during COVID -- new rules about masks, sanitation, lack of magazines that will be available to read, no outside food or drink etc.

Have you had to “tweak” the platform to meet different demands not originally anticipated?           

We've been rather fortunate that with the current flexibility of the system, it has worked very well for all these other needs.

Do these new uses change the way you are marketing WaiverSign?           

We are certainly adapting our messaging to fit with all the new needs that have been coming up over the past few months. We've also been helping see the benefits of using a digital process as we all search for more "contactless" ways to do business right now. For example, WaiverSign can definitely help our clients make the waiver signing process contactless. Business owners can place the waiver link on their websites, send the link out in confirmation emails or texts and also tie the waiver to a QR code so that people can scan the QR code on their own mobile devices so that tablets don't have to be shared or cleaned between signatures during COVID. This can all happen before a service, practice or appointment, creating a seamless and stress-free experience for their client/customer.

Does Resmark Systems have another product in the works based on the changes and demand?

So far, we haven't needed to look at developing additional products as our current WaiverSign platform has been a great fit for most cases. With the added variety in industries, however, we are looking at the build out of some additional features and integrations with platforms that many of our clients use.

About WaiverSign

For more information, visit https://www.waiversign.com/ or call 877.741.7705.

About Resmark Systems

The premier marketing and reservation software platform for tour and activity providers was founded in 2005 in Salt Lake City, Utah. Resmark Systems offers comprehensive tour operator software created by tour operators with multiple years of experience.  Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.  For more information, visit http://www.resmarksystems.com/ or call 888.RESMARK (737.6275).

# # #

Media Contact Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 720.301.3822 / This email address is being protected from spambots. You need JavaScript enabled to view it.m

WaiverSign Contact:

Kate Tucker, Business Development Manager / 888.737.6275

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Digital Waiver Systems Emerging as Key Player in Pandemic Contact Tracing

Details

Released on Tuesday, 30 June 2020 10:06

SALT LAKE CITY, UT, June 30, 2020 – In 14th century Nuremberg people in homes infected by the Black Plague were denied egress from their dwellings. This strategy kept the death count far lower in this German city than in the rest of Medieval Europe.

A strategy nearly seven centuries later to slow the course of COVID-19 is an iteration of this draconian measure. We’re asked to be responsible and to stay home. But as bars, beaches, sports events, and political rallies beckon, this isn’t happening and the pandemic is on restart.

What’s a public to do?

Enter Contact Tracing, a strategy whereby people are hired to play detective and follow COVID-19 leads. But this sleuthing is hindered by privacy concerns and dead ends.

However, in Salt Lake City, Utah, a company called WaiverSign has come up with a strategy that allows Contact Tracing to play sleuth digitally. It combines digital waivers with new contact tracing permissions to create the potential for almost instantaneous tracking once an infected contact is reported.

Here’s how.

When digital waivers are signed to allow people to participate in any kind of access or activity, these waivers automatically gather demographic and contact information of all participants.

In this same digital waiver process, businesses open to the public and events of all shapes and sizes can communicate in their electronic agreements the precautionary measures they’re taking against COVID-19 and ask participants to report back to them any positive test results following the event. The waiver, or other COVID-specific agreements, can also ask permission to provide contact information to health organizations for contact tracing purposes. These agreements can also give permission to communicate any potential exposure to others involved in the event.

“Using the WaiverSign platform for well-planned COVID-19 mitigation measures is a way that business and non-profit communities can help our country lessen the burden on an economy that hopes to recover,” said Brandon Lake, CEO of WaiverSign. “The WaiverSign process lends itself perfectly to these other measures. Companies can even create two agreements that the platform efficiently helps participants sign back to back. For example, one agreement might be a standard liability waiver and the other agreement could be specific to COVID and contact tracing.”

A WebMD story reported that one estimate of what it would cost to pay for a year all of the contact tracers needed to reopen the United States is $3.6 billion.

With appropriate and legal-advised wording, digital waivers or contact tracing agreements could give permission to business and events managers to communicate with followers before, during and after an event via email, phone or even social media. Communications can help attendees understand precautions, protocols and expectations regarding COVID-19.

Lake reported that Westin Hotels & Resorts recently signed up to use WaiverSign at several of their properties.

“One of their objectives was specifically around events such as conferences, weddings, and other large gatherings. Beyond protecting the company from liability related to COVID, this is an excellent opportunity to also use WaiverSign to collect event attendee data for contact tracing purposes,” he said.

“Ensuring that companies and event organizers have a plan to collect all participant information so that they can communicate with them is an essential part of any COVID mitigation plan - not only for contact tracing, but also to communicate with attendees regarding other critical information,” noted Lake.

About WaiverSign

Founded in 2013, WaiverSign offers one of the most efficient, easy-to-use digital liability waivers and electronic liability release solutions available in today’s marketplace. An API (Application Programming Interface) allows other reservation and customer relationship databases to push and pull customer data directly to and from WaiverSign. This provides a simple way for collecting customer information in whatever reservation or scheduling system being used. For more information, visit https://www.waiversign.com/or call 877.741.7705.

About Resmark Systems

The premier marketing and reservation software platform for tour and activity providers was founded in 2005 in Salt Lake City, Utah. Resmark Systems offers comprehensive tour operator software created by tour operators with multiple years of experience.  Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.  For more information, visit http://www.resmarksystems.com/ or call 888.RESMARK (737.6275).

# # #

Media Contact Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 720.301.3822 / This email address is being protected from spambots. You need JavaScript enabled to view it.

WaiverSign Contact:

Kate Tucker, Business Development Manager / 888.737.6275

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Online Liability Waiver Software Seeing Record Sign-on Spike in Time of COVID-19 Pandemic

Details

Released on Tuesday, 23 June 2020 10:40

SALT LAKE CITY, June 23, 2020 – Who’s afraid of the Big Bad Wolf?

“I am,” says Disney World, as do beauty salons and fitness centers and even the New York Stock Exchange.

Just who is the Big Bad Wolf?

Collectively these are clients and customers who may be inclined to sue by alleging they contracted COVID-19 on the premises of businesses they patronize.

The result is that to indulge in retail therapy, dine out, sweat in a gym or squeal on an amusement park ride, you may be asked to sign on the dotted line. And if you choose not to sign, you may not be able to get through the door.

These aren’t signatures on credit cards, rather on legal documents called waivers.

Waivers are long associated with such high-risk pursuits as sky diving and bungee jumping. But as reported in Money, June 9, “As Americans return to their favorite gyms, salons and restaurants, waivers will be part and parcel of the experience …”

Employees may also be asked to sign waivers, noted The Philadelphia Inquirer in a June 8 article suggesting that contracting COVID-19 on the job may fall into the category of an occupational disease, thus making employers liable.

By requiring signed waivers, businesses are not asking customers and staff, in Dante’s words, to “abandon hope, all ye who enter here”. Rather they want these participants to commit by signature their understanding that this pandemic puts at risk all who choose to enter a locale. By acknowledging in advance the risks, the participant assumes responsibility for a decision to partake; and businesses adhering to disease-mitigation protocols may steer clear of liability for illness-related claims.

In fact, the word “waiver” now seems to be entering the pandemic lexicon of masks, hand washing and social distancing.

From May 1 to mid-June, 2020, one software company has seen a massive spike in signups for its digital liability waiver application services. WaiverSign was up 169% over the same period in 2019. Already in June, signups are more than twice what they were on the same date in May.

Fortunately, having facilitated the signing and storage of hundreds of thousands of waivers for major college basketball events, the San Francisco 49ers, YMCA, and other large organizations, WaiverSign was prepared for the volume increase.

“A lot of changes are happening. In addition to creating and implementing solid COVID-19 mitigation and operations plans, companies are adding the risks of COVID-19 and other illnesses to their liability waivers,” said Brandon Lake, CEO of WaiverSign headquartered in Salt Lake City, Utah. “And part of those mitigation plans for nearly every company is to allow their patrons to sign waivers digitally - on their own devices.”

However, minimizing the passing of pens and paper isn’t the only benefit to online waivers. The WaiverSign platform provides an Event Management feature that is turning the heads of many event organizers for other reasons. This event management featurecan identify and locate groups of people who signed a particular waiver or set of waivers for a certain activity on a specific day.

Chun Wright of the Law Office of Chun T. Wright in Washington, DC, said that wording around privacy notices and consent could be written into waivers that would allow event lists to serve as a contact tracers.

“Potentially this tool could give event managers and anyone who operates a business the ability to notify attendees who have been in contact with anyone at the event or on the premises who has tested positive,” she said.

“Ensuring that companies and event organizers have a plan to collect all participant information so that they can communicate with them is an essential part of any COVID mitigation plan - not only for contact tracing, but also to communicate with attendees regarding other critical information,” noted Lake. Helping people feel comfortable while attending an event will be a marketing concern moving forward. WaiverSign’s event management feature is already an excellent tool to convey up-to-date COVID-19 information including social distancing reminders and other crowd-driven protocols.

About WaiverSign

Founded in 2013, WaiverSign offers one of the most efficient, easy-to-use digital liability waivers and electronic liability release solutions available in today’s marketplace. An API (Application Programming Interface) allows other reservation and customer relationship databases to push and pull customer data directly to and from WaiverSign. This provides a simple and fool-proof way for collecting customer information in whatever reservation system being used. For more information, visit https://www.waiversign.com/ or call 877.741.7705.

About Resmark Systems

The premier marketing and reservation software platform for tour and activity providers was founded in 2005 in Salt Lake City, Utah. Resmark Systems offers comprehensive tour operator software created by tour operators with multiple years of experience.  Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.  For more information, visit http://www.resmarksystems.com/ or call 888.RESMARK (737.6275).

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Media Contact Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 720.301.3822 / dave@travelnewssource.com

WaiverSign Contact:

Kate Tucker, Business Development Manager / 888.737.6275

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

WaiverSign Announces Record Sales as Businesses Prepare to Reopen with New Methods of Liability Waiver Collection

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Released on Tuesday, 05 May 2020 15:57

SALT LAKE CITY, May 5, 2020 – Handshakes, hugs and sharing pens and pencils may become things of the past. Physical contact with anyone or anything can now set off alarm bells.

COVID-19 is changing the world of customer relations, from contactless point-of-sale purchases to online ordering. WaiverSign, a digital liability waiver application, is helping companies get liability waivers signed electronically, eliminating the need to pass pens, paper, clipboards and keypads back and forth.

As officials like to say, “statistics don’t lie.” New sales figures are up 121% in April 2020 compared to April 2019, say officials from WaiverSign.

“Utilizing WaiverSign is yet another tool for companies preparing to welcome patrons as virus-driven lockdowns begin to lift,” said Brandon Lake, CEO of Resmark Systems and WaiverSign. “In addition to getting waivers signed without the use of paper and pens, many companies are now seeing the myriad of other benefits that come with collecting and storing liability waivers online.”

WaiverSign, headquartered in Salt Lake City, Utah, also anticipates signing on new clients who choose to augment and fine-tune their risk management plans by implementing waivers and related documents to ensure that participants understand and accept the inherent risks of COVID-19 and other illnesses.

On April 22, WaiverSign hosted a free webinar addressing liability considerations and waivers during coronavirus recovery. Its audience were players in the arenas of recreation, fitness, tours and activities. From yoga studios and gyms to zip line companies and whitewater rafting outfitters, WaiverSign’s growing portfolio of clients are asking what is their liability if someone contracts the virus as a result of participating in an event or activity that they have hosted.

“In addition to creating and implementing solid COVID-19 mitigation and operations plans, many of our clients are considering adding the risks of COVID-19 and other illnesses to their liability waivers,” said Lake.

This is a good time for companies to revisit the liability waiver and release form documents they require customers to sign before participating in activities, advised the webinar panelists, both attorneys specializing in recreation.

Chun Wright, Law Office of Chun T. Wright in Washington, DC, said waivers are going to be “front and center” in the next few weeks as companies begin to get back into business. Why? Because waivers can help reduce liability and ultimate financial loss that may occur if a guest is injured, or in the case of COVID-19, becomes ill on a company’s watch.

A signed waiver indicates that a customer had advance warning of the risks of participating. This signed waiver is a communications tool that shows assumption of risk and that somebody released the company from the right to sue. It also can be a screening process, eliminating someone who may not be comfortable currently participating in such activities as axe-throwing, rock climbing or guided kayaking.

The webinar also addressed the need to mitigate the possible risks facing a guest and how to limit liability exposure by defining and implementing a solid operations plan. Protocols, screening, training and communication are all vital elements, as suggested by panelist Leah Corrigan, founder of the Recreation Law Center in Jackson Hole, Wyoming.

In addition to how to protect businesses and guests when a company reopens, the webinar also explored workplace obligations and considerations as they relate to employees.

You can watch the entire recorded webinar here:

https://www.waiversign.com/webinar/liability-and-waiver-considerations-during-coronavirus-recovery

Since signing on the first WaiverSign customers, the range of companies has expanded beyond tours and activities to include spas, festival vendors, resort activity centers, tanning salons and more. Millions of people seeking unique experiencesfrom around the world have used WaiverSign before participating in high-adventure activities like zip lining across a canyon or rafting through rapids in the bottom of the Grand Canyon.

About WaiverSign

Founded in 2013, WaiverSign offers one of the most efficient, easy-to-use digital liability waivers and electronic liability release solutions available in today’s marketplace. An API (Application Programming Interface) allows other reservation and customer relationship databases to push and pull customer data directly to and from WaiverSign. This provides a simple and fool-proof way for collecting customer information in whatever reservation system being used. For more information, visit https://www.waiversign.com/ or call 877.741.7705.

About Resmark Systems- The premier marketing and reservation software platform for tour operators in the adventure travel industry was founded in 2005 in Salt Lake City, Utah. Resmark Systems offers comprehensive tour operator software created by tour operators with multiple years of experience.  Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.  For more information, visit http://www.resmarksystems.com/ or call 888.RESMARK (737.6275).

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Media Contact Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 720.301.3822 / This email address is being protected from spambots. You need JavaScript enabled to view it.

WaiverSign Contact:

Chip Broyles, Business Development Manager / 888.737.6275

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Flagstaff Snow Park Announces Successful Integration with Resmark and WaiverSign to Manage Bookings and Handle Liability Waivers

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Released on Wednesday, 05 February 2020 09:54

SALT LAKE CITY, UT, Feb 5, 2020 – One of the snowiest cities in the West is Flagstaff, Arizona. In this urban center alone are over 72,000 people looking for inexpensive ways to enjoy winter.

Jonathan Allen created Flagstaff Snow Park in 2016 to address this need. He estimates in the winter of 2019/2020 that up to 70,000 people will purchase tickets for a tube and sliding space on a slope.

“We’re at a 7,000-foot elevation at the edge of a reliable snow line. For around 10 weeks people flock from Phoenix and all around the desert to fly down our hills, to warm their feet above our open fire pits, to roast marshmallows and even build snowmen. The main thing is that families are playing outside together,” underscores Allen.

Rolling 70,000 people through traditional onsite ticket windows could crush an operation that runs only from mid-December to early March. Allen calculates that onsite staffing needs would be enormous and customer satisfaction challenged by long waits in lines to purchase tickets.

Thanks to technology there’s an easy solution that Allen began implementing in November 2019. Customers can reserve tickets for tubes and slope space digitally from two to five days in advance of arrival. Since mid-December 2019 through early January, upwards of 42,000 clients have used Resmark Systems’ online booking system for tubing reservations.

When clients reach Flagstaff Snow Park, there are service windows for these pre-purchased tickets. At the end of December, the operation installed three kiosks that assist the ticket flow. Those without reservations purchase their tickets at other windows, perhaps running the risk of being turned away if the Park’s occupancy has reached its limit for the day.

This system, notes Allen, works “really smoothly.” Information on pre-purchase tickets is held at specific windows for speedy processing.  Even on busiest days there are never more than 10 to 15 in a pre-purchase line at a time. This system, which works especially well for groups who have pre-purchased, eliminates the one-time lines of 50 or more people waiting to check in.

Allen envisions a near future with two or three kiosks that allow on-site self-check ins for pre-reserved tickets.

All tickets, reserved or not, come with a liability waiver. At the time the reservation is made, people booking online through Resmark are reminded to fill out a digital waiver, thanks to an integrated electronic waiver system called WaiverSign.

“This is really beneficial because Resmark can track who has and who has not completed their waivers,” notes Allen. He is hoping in the near future to add a QR code that will link customers’ handheld devices to the waiver signing website.

Those making purchases at a ticket window must also fill out liability waivers through WaiverSign. This digital process eliminates old-fashioned paper liability waivers.

Recently a leading technology magazine, CIOReview, singled out RESMARK Systems in its annual selection of 20 travel and hospitality companies at the forefront of transforming this industry by capitalizing on the ongoing digital revolution to provide technology solutions.

About Resmark Systems

The premier marketing and reservation software platform for tour operators in the adventure travel industry was founded in 2005 in Salt Lake City, Utah. Resmark Systems offers comprehensive tour operator software created by tour operators with multiple years of experience.  Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.

For more information, visit http://www.resmarksystems.com/ or call 888.RESMARK (737.6275).

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Media Contact Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 720.301.3822 / This email address is being protected from spambots. You need JavaScript enabled to view it.

RESMARK Systems Recognized As One of the 20 Most Promising Travel & Hospitality Tech Solution Providers of 2019

Details

Released on Monday, 02 December 2019 09:26

SALT LAKE CITY, UT, Dec. 4, 2019 – A leading technology magazine, CIOReview, has singled out RESMARK Systems in its annual selection of 20 travel and hospitality companies at the forefront of transforming this industry by capitalizing on the ongoing digital revolution to provide technology solutions.

The magazine’s review recognizes RESMARK Systems and other companies for creating ground-breaking solutions to improve efficiencies in the travel and hospitality industry. In a rapidly evolving market-place, particularly for tours and activities, selecting the right booking and customer service solution becomes key to the success of any tour business.

The Nov. 6, 2019, issue ofCIOReview reports that “RESMARK delivers a comprehensive, fully-integrated tour booking suite, including TrueConnect that enhances the business operations of tour, activity and event providers.”

Citing a specific example of success from a user of the new tour booking and reservation system, the article states that one RESMARK client is now selling twice as many scenic flights and nearly five times the number of zip line tours. In addition, the article also explains that local resellers such as hotels can now access real-time inventory via a free RESMARK account. Overall, these tools in the new platform have helped this company increase year-to-date sales by 20 percent.

Citing convenience and personalization as the driving forces, the magazine notes that “the industry has new definitions for business process execution, customer engagement and experience, and the whole idea of running a business. In today’s digitally driven world, travel and hospitality companies and agents have to adopt a digital mindset. They need to focus on visibility and transparency in conducting their operations. As travelers demand greater flexibility and experience throughout their travel journey, from the booking till the end of the trip, the travel companies cannot afford to focus just on revenue anymore.”

“We are very excited and humbled to receive this recognition. We have an incredible team of amazing individuals who have worked tirelessly to make the new RESMARK platform a reality,” states Brandon Lake, Founder and CEO.

CIOReview’s Summary

The traditional ways of selling tours and activities is inefficient and counter intuitive given today’s technological resources. The TrueConnect platform combines a tightly integrated suite of online booking tools, an in-house reservation system, a marketing automation platform, lead generation and lead nurturing tools, and on-line liability waivers. This game changer, says the magazine, “allows tour and activity operators to sell inventory in a new and powerful way. By connecting inventory between suppliers and resellers through this revolutionary approach, resellers can not only sell a supplier’s products for a net rate or commission, but also customize each supplier connection, product mix, and even product details and pricing. Resellers are also entitled to create their own network and customize their tour mix perfectly to their target customers.”

RESMARK Systems’ solution renders several modifiable elements throughout the sales process. This includes inventory settings, user-defined payment requirements, personalized labels, data collection fields, customizable reports, unlimited lead forms, and custom document templates. With such an adaptable value proposition in the arsenal, RESMARK enables their customers to be flexible towards the complex needs of its users. Additionally, users can customize the entire booking process through the RESMARK API to create online booking flows or allow integration with other systems.

“We’re just beginning to tap into the potential of this new platform. We have never had this level of connectivity and customization available to us. TrueConnect opens up doors for sales that just didn't exist before,” says Lake. 

About Resmark Systems

The premier marketing and reservation software platform for tour operators in the adventure travel industry was founded in 2005 in Salt Lake City, Utah. Resmark Systems offers comprehensive tour operator software created by tour operators with multiple years of experience.  Resmark Systems software is designed to manage all functions of the tour operator business from online reservations and marketing to finances and accounting.  Resmark provides proven cost savings, comprehensive tracking and reporting and unparalleled lead conversion.

For more information, visit http://www.resmarksystems.com/ or call 888.RESMARK (737.6275).

# # #

Media Contact Widness & Wiggins PR:

Sara Widness: 802.234.6704 / This email address is being protected from spambots. You need JavaScript enabled to view it.

Dave Wiggins: 720.301.3822 / This email address is being protected from spambots. You need JavaScript enabled to view it.